Refund Policy

We offer a 30-day returns policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@ollieandmax.com.au . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted and postage fees will be at the customers expense.

Exceptions / non-returnable items 

Unfortunately, we cannot accept returns on sale items or gift cards.

Please note we offer exchanges only on Easter Show purchases.

Exchanges 

To start an exchange, you can contact us at info@ollieandmax.com.au  and we will organise the swap of the items.

You can always contact us for any return/exchange question at:

Email: info@ollieandmax.com.au