For Australiawide exchanges please contact us via email email@example.com within 7 days of your purchase to notify us of your intention to exchange. To ensure your exchange details are clear please follow these 2 steps: (1) complete the Ollie & Max Exchange Form below; and (2) include a self addressed postpack in your parcel.
Please post your original garment, your Exchange Form and your new self addressed postpack to: Ollie & Max, Suite 110/59 Marlborough St Surry Hills NSW 2021.
Once the product is received and has undergone a quality control check to ensure the product has not been worn and that the tags are still in place the new size will be dispatched.
For international exchanges, please contact us via email to notify us of the exchange (firstname.lastname@example.org) and follow the Australiawide procedures. If you receive a faulty product, please notify ollieandmax.com.au within 7 days to organise an exchange.
Please note that returned goods will only be accepted if you have contacted our ofﬁce for our instructions on returning the garment.
We strongly advise customers to thoroughly check their product and try it on when it is received to ensure you are satisﬁed.
Exchanges and refunds on faulty goods will not be permitted after 7 days from the date of purchase.